ZenBusiness Review

ZenBusiness Review Summary 

ZenBusiness is the new kid on the block of the LLC Services industry and has dramatically transformed the entire space. 

Their focus on efficiency (through online automation) and word-of-mouth marketing (through providing superior services and customer support—evidenced by their 4.7/5 rating from over 4,500 reviews) allows them to deliver every essential service for LLC formation at 30%–70% less than the big brand names.

If you want to start your business without the stress of dealing with the red tape on your own and want to keep more of your hard-earned money in your pocket, ZenBusiness is the best LLC formation service for you.

Scorecard

Price: 10/10
Products and Services: 9.5/10
Customer Service: 8/10
Ease of Use: 9/10

OVERALL RATING: 9.13/10

Zen Business Pros

  • ZenBusiness is the most affordable LLC service, being 30%–90% cheaper than their nearest competitors
  • Most comprehensive list of products and services without additional but unnecessary fluff
  • Clear and upfront communication with no hidden addons or upsells
  • Free registered agent service available to ALL customers for the first year (not just high-end subscriptions)
  • Socially conscious organization with giving back to the community written into their company constitution
  • Total peace of mind with ongoing monitoring of your compliance deadlines, their worry-free CPA assessment, and two amendments per year to your business documents
  • ZenBusiness care about their customers, clearly indicated by 95% of their 4,500+ reviews rating them four or five stars on major review sites, like TrustPilot, Better Business Bureau, and Google Business

ZenBusiness Cons

  • No company seal option

Who is ZenBusiness for?

Anyone who wants a fast, efficient, and well-supported LLC formation service without having to pay through the nose for it.

They’ll register your business, apply for all the necessary additions (like your EIN), and even establish your digital presence, at between 30% and 90% less than their established competitors.

Who is ZenBusiness NOT for?

Anyone who wants to form an LLC but desperately wants their company seal included in their LLC formation package (because they haven’t worked out you can buy one for less than $12).

But, if you’re ready to form an LLC without additional hassle, struggle, and at a reasonable cost, check out ZenBusiness now.

All Things Considered…

ZenBusiness is a industry-leading powerhouse who charge between 30%–90% less than their competitors to deliver the full range of services with great support to guide you through the process.

If you're forming an LLC and don't want the hassle of wandering through the minefield of paperwork and red tape on your own, ZenBusiness can guide you through for as little as $49.

To get your new business up and running, sign up with ZenBusiness now.

ZenBusiness Review

Table of Contents

ZenBusiness Basics Review

Here is a breakdown of all the basic information about ZenBusiness.

NOTE: If you're already familiar with ZenBusiness and their services, you can skip directly to my in-depth review of their services and performance here: My ZenBusiness Review

What is ZenBusiness?

Zenbusiness is a business formation and maintenance service headquartered in Austin, Texas. They help entrepreneurs, freelancers, and small business owners establish and maintain a business presence in the United States. 

ZenBusiness is a Public Benefit Corporation and has served more than 70,000 customers since it was established in 2016.

What does ZenBusiness do?

ZenBusiness provides twenty different services to assist with forming an LLC.

1. Preparation and Filing of Company Registration Paperwork

The first and most important service that ZenBusiness provides is the preparation and filing of your company formation paperwork. After all, without preparing and filing your business registration forms, you can’t start your LLC, C-Corp, or DBA.

They’ll help you complete the necessary paperwork, ensure there are no obvious errors or issues, and file it with the correct authorities.

2. Name Availability Search

When starting a business, you must have a unique name. If your company name is too similar to another company in your state, your application will be rejected and you’ll have to resubmit at your own cost, which will delay starting your new business. 

To make sure your new company name is available before you submit your LLC formation application, ZenBusiness will conduct a name availability search in your state. This will save you from working through the often clunky and antiquated company name search systems, but also ensure your application isn’t rejected for an easily avoidable mistake.

3. Phone and Email Support

Government bureaucracy is unavoidable when starting a new business and is loaded with red tape, confusing acronyms, and insider jargon that is hard to understand. 

ZenBusiness will help you navigate this new world with their phone and email support. You can call them anytime between 8 a.m. and 8 p.m. on weekdays and 10 a.m. and 7 p.m. on weekends to speak to their support team. They also guarantee a reply to your email within 24 hours.

4. Online Document Access

The business formation application process takes time and winds through many different steps. Tracking the movement of your documents between agencies is often confusing, so to make sure you know exactly which step your application is at, ZenBusiness has an online document portal. 

This document portal allows you to not only track how your applications are progressing and discover any issues or errors that need correcting, but also stores the documents once approved so you can reprint them at any time.

5. Special Business Credit Card Offers 

Cash flow is the lifeblood of any business. Without it, you can’t pay staff, purchase inventory, or even keep the lights on—even if you are a profitable business. To make sure you’re not crippled by a lack of free cash flow, it’s critical to have a business credit card. 

To help you survive and thrive, ZenBusiness will help you organize the right card for your business and get you a special deal on it. They’ll help reduce annual fees, cut interest rates, and organize excellent repayment terms through their close relationships with established industry leaders.

6. Free Accounting Consultation

Regardless of which industry you operate within, you’re going to need to set up your accounting systems to track purchase orders, pay invoices, complete payroll, etc. Finding the right accounting system and setting it up to suit your business can be an overwhelming and time-consuming task. 

To help take the stress out of ensuring your accounts are all established correctly, ZenBusiness provides a free consultation with their trained Certified Practicing Accounts. They’ll discuss your business structure and operations and provide obligation-free recommendations to help you set up your account correctly. 

7. Virtual Business Guide

The Internet has changed just about every part of our lives, especially how we do business. Customers research solutions online, weigh their pros and cons through recommendations, check reviews for reliability and product quality, and finally, find contact details for the preferred choice through the web. If you don’t have an online presence, you’re going to miss out on hundreds, if not thousands of customers. That just doesn’t make business sense. 

Getting started online can seem daunting to a lot of people—especially the less tech savvy amongst us—but it doesn’t need to be. The ZenBusiness Virtual Business Guide will take you step-by-step through the basics to ensure that someone is holding your hand as you venture into the online world without the stress and worry of doing it on your own.

8. Registered Agent

It’s a legal requirement for every company to have a designated contact person who is available during all normal business hours, as well as registering a physical address in the state in which your business is incorporated. It’s referred to as a “registered agent” and it acts as a main point of contact for official communication between the government and your company. 

Maintaining the requirements of this position can be challenging for small businesses with limited staff due to a host of factors, such as people going on holiday, working from home, moving office, etc.

ZenBusiness fixes this problem by acting as the registered agent for your company and fulfilling all the tasks required of that position. They’re available during normal business hours, able to complete and file paperwork, and update the relevant authorities any time your details change. 

9. Operating Agreement Template

One of the most important yet overlooked elements in starting a new business is an operating agreement. An Operating Agreement lays out the foundations of how your business will run and covers which actions are and are not acceptable, it protects your personal assets from the actions of the business, and it outlines the succession plan should the owner(s) exit the business. 

Drafting a clear and comprehensive Operating Agreement can be complex, confusing, and time-consuming for someone who has never gone through the process; ZenBusiness can help with this. They provide an Operating Agreement template you can modify to suit your needs to protect your business, assets, and piece of mind. 

10. Google Ads Credit

The world of business has moved online and ZenBusiness will help you reach those looking for your services by giving you $150 in Google Ads Credits. 

You’ll be able to use this credit to advertise your products and services to those looking for your help without having to spend a cent from your own pocket.

11. Standard Filing Speed

ZenBusiness has three filing speed options available to new customers, with “standard” filing speed being their lowest priority.

In the standard filing speed option, filings are processed in the order they are received. This means that if there are 10 filings received prior to yours, your filing will be processed after those 10 filings are completed.

12. Expedite Filing Speed

If you’re in a hurry to establish your new business, you may want to consider the second filing speed option —”expedited” filing. 

Expedited filing means that your order skips the queue of current orders in the ZenBusiness system and leapfrogs them to the expedited queue. This can cut significant time from your filing and processing waiting period.

13. Rush Filing Speed

If establishing your business is a matter of urgency and you can’t afford to wait any longer than necessary, you can choose “rush” filing. 

Rush filing will allow you to skip the expedited filing queue and forge right to the front of the pack, pushing your application ahead of all others and getting your business established as soon as possible. 

14. Banking Resolution Template

One of the most critical steps you’ll take with your new business is opening bank accounts. After all, without accounts, you can’t pay suppliers or staff, or get paid for your hard work. 

To make the process of opening accounts easy and simple, ZenBusiness will provide a Banking Resolution Template. It will give you a fill-in-the-blanks form you can take to your bank to establish the accounts you need to ensure streamlined financial operations.

15. Employer Identification Number (EIN)

An Employer Identification Number (also called a Tax ID number) is the business equivalent of your social security number. It’s a nine-digit code issued by the IRS so they can identify your business and it is essential to the operation of your business. 

You need an EIN to open bank accounts, hire employees, get financing, and just about every other element of your business operations.

Getting an EIN can be confusing and tough, especially when you’re trying to juggle the myriad other tasks necessary to start your business, so ZenBusiness will make it easy. They’ll apply for an EIN on behalf of your company so that you have everything you need to move your business in the right direction.

16. Worry Free Compliance

One of the most boring, but important steps in running your new business is keeping up with and complying with government red tape. Yes, it sucks, but if you don’t make time for it in your incredibly busy schedule and get it right, you can face serious issues. You can be fined, lose the protection of your LLC, and increase the risk of personal liability.

ZenBusiness takes the hard work out of meeting your compliance obligations through their worry-free compliance portal. They send alerts for important compliance filing deadlines, cover your annual filing, and provide expert support in case you miss a filing deadline.

17. Business Website

What’s better than having ZenBusiness’ Virtual Business Guide to walk you step-by-step through setting up your online presence? Doing it for you. 

ZenBusiness can build and host your own business website in an easy-to-edit format (even for novices) that looks great on desktop and mobile devices.

18. Business Domain Name

There’s no point in having a great-looking website if you don’t have a domain name for it. 

ZenBusiness is a domain name registrar and can help you secure the right domain name for your business.

19. Domain Name Privacy

By law, Domain Name Registration details must be publicly available on a registered database for anyone to find. Unfortunately, online scammers regularly use these details to attempt to exploit and extort money from unsuspecting people. The best way to avoid being a victim is to ensure your domain name registration details are locked behind Domain Name Privacy. 

Domain Name Privacy is where the details of the domain name owner are changed to an independent third-party so that anyone searching for your personal details will just find generic information.

Some companies charge upwards of $60/year to obscure your domain name registration details and protect your personal information, but ZenBuiness includes it in its plans.

20. Business Email Address

Nothing screams unprofessionalism like having a work email hosting on a free Gmail or Yahoo email address. But getting a business email address linked to your business website can be complicated and confusing, especially when your precious time is spread so thin attempting to build all the essential parts of your business. 

ZenBusiness can take care of this, creating an email address linked to your business domain name so that when customers email you, they have the confidence they’re dealing with a professional organization.

How much is ZenBusiness? 

ZenBusiness offers three different LLC formation plans: The Starter Plan, the Pro Plan, and the Premium Plan. 

The Starter Plan: $49 plus state filing fee (varies by state)

The first LLC formation plan is the Starter Plan. It’s $49 and covers the basics you need to register your business. 

When you sign up for the Starter Plan, ZenBusiness will do the following:

  • Ensure your preferred business name is available
  • Prepare and file your LLC formation documentation at a standard filing speed
  • Provide online tracking and access to your documents
  • Provide business credit card special offers
  • Arrange a worry-free CPA assessment
  • Guide you through the process of establishing your online presence
  • Be your registered agent
  • Give you an Operating Agreement template
  • Organize $150 in Google Ads Credit
  • Support you through the process

If you just want a no-frills business registration and a bit of advice on how to move forward, this is the best package.

The Professional Plan: $149 plus state filing fee

The second LLC formation plan is the Professional Plan. It’s for people who want their entire business formation process completed and costs $149. It includes everything in the Starter Plan, as well as the following:

  • Expedited filing of your LLC documentation
  • Banking resolution template to open your accounts
  • Employer ID number
  • Compliance monitoring and alerts

If you want a full business setup, this is the plan to go for.

The Premium Plan: $249 plus state filing fee

The third LLC formation plan is their Premium Plan. It’s for someone who wants their entire business registration completed and their digital presence established. It costs $249 and includes everything in the Starter and the Professional Plan, as well as the following:

  • A business website
  • Your business domain name
  • Protection for your personal information in your domain name registration
  • Business email addresses

If you want a full business setup as well as your digital presence established, this is the plan to use.

My ZenBusiness Review

Here’s my review of ZenBusiness showing how they rate against their competition.

Value—10/10

ZenBusiness is really well priced in comparison to their competitors. 

Their $49 Starter Plan is $60 cheaper than most introductory plans (including the industry stalwart LegalZoom) while also providing additional services that others only include in their premium plans (including an operating agreement template, registered agent service, and name availability search). 

With some introductory plans costing up to $399, their $49 price point is a game changer.

Their $149 Professional Plan is once again far cheaper and contains more services than most other offerings. The industry standard price of between $199 and $799 will cost you far more and often excludes services included in ZenBusiness, such as an EIN and a banking resolution.

And finally, their $249 Premium Plan is the cheapest on the market. The industry standard starts at $299 and goes all the way up to $799 meaning they’ll help you keep extra cash in your pocket. 

They’re one of only four LLC formation companies to offer a website for this price, saving you as much as $3,000 on a custom-built website for your company.

Product/Service Offerings—9.5/10

ZenBusiness offers a great range of products and services that covers everything you need to get your business up and running. 

Their LLC formation document submission is fast and simple, their registered agent service is the cheapest on the market, they’ll organize your EIN, Operating Agreement, and their Virtual Business Setup Guide is a lifesaver for anyone who wants to build their own digital presence.

Their Professional and Premium plans (Premium, especially) also offer great additions that will save you a huge amount if you decide to get someone else to build your online assets.

Curiously, though, there is one exception to its product suite offering: no company seal.

A company seal is a personalized stamp that includes your company name and the year and state of incorporation, and it’s used to mark official documents. 

Most LLC formation services offer this as part of their second- or third-tier plans (with the exception of Inc Authority who offer it in their $399 base plan), but curiously, ZenBusiness do not offer it at all. 

This is nowhere near close to being a dealbreaker as most companies don’t use them, and even if you find you need one, you can purchase one for less than $12, but it is still a curious omission from their product suite. 

While the company seal is the only product and service not offered by ZenBusiness that’s offered by most other LLC formation companies, there are a few less common services they also don’t offer. 

You won’t get membership certificates or license research, and they won’t complete your compliance filing for you, but those are neither common nor significant.

Customer Service—8/10

ZenBusiness offers two different customer service channels: email support and phone support.

If you send an email, you’ll get a response within one business day.

You can also call their customer service 8 a.m.–8 p.m. weekdays and 10 a.m.–7 p.m. weekends and talk to their US-based support team. They will answer your questions efficiently and effectively.

The reason they only scored 8/10 is that while they provide reliable advice for all your LLC formation and registered agent issues, they don't provide support on general business, accounting, or legal issues.

It might seem obvious that their support team only assists with the products they sell, but my LLC service with the best customer support, Northwest Registered Agent, provides small business advice through their Corporate Guides when you use their services.

So, while ZenBusiness has great support, it's not the best support in the industry.

Ease of use—9/10

One of the areas where ZenBusiness really separates themselves from the rest of the pack is how simple their systems are to use. 

They’ve obviously dedicated significant resources to streamlining their systems and processing customer feedback because their systems are straightforward, intuitive, and easy to navigate.

This means you don’t have to be a computer genius just to get your business up and running and you can spend more time promoting your business. 

Our Overall Rating—9.13

ZenBusiness is the best LLC service for a reason. They offer the biggest range of services at industry-leading prices with efficient systems and great support to back it up. 

If you’re ready to form an LLC and don’t want to deal with all the hassle of red tape, ZenBusiness is a great place to start.

Public ZenBusiness Reviews

It’s obvious that I think that ZenBusiness is an incredibly high-quality offering, but what does the rest of the internet think?

Here are some ZenBusiness reviews on three major review websites: TrustPilot, Google Business, and Facebook.

TrustPilot Customer Reviews

ZenBusiness has an average review score of 4.8/5 on TrustPilot and the number of five-star reviews is staggering. At the time of writing this review, they had 4,356 reviews and 86% of those 3,746 of those were verified five-star reviews. The last 20 reviews are all five-star and they’ve been posted just in the last three days!

Of the remaining 14%, 9% of those were four-star reviews with 5% being one- to three-star reviews. 

In reading through this bottom 5%, there were a few different gripes, but there was one clear theme: Customers were annoyed that they paid for a service they can technically do themselves. They feel like they’ve been ripped off because they could have completed the forms and filed them on their own. 

Yes, you can technically complete and submit all your own paperwork and no one is pretending you can’t. 

The reason you use an LLC service provider is that paying $49 to get someone to do it is just easier than spending hours trying to first figure out how to do it yourself and then submit the (usually incorrect) documentation yourself when you could be spending that time building your business. To me, it’s a no-brainer.

Google Business Customer Reviews

ZenBusiness reviews are FAR less common on Google Business. They only have 30 reviews with an average review score of 4.2.

24 of the 30 reviews are four-star or better with the most common feedback being how simple and easy it is.

The six reviews that gave between one and three stars seem to mostly have legitimate gripes about delays in the process and difficulty contacting their customer support, but ZenBusiness has even responded to those reviews and it appears that they’ve mostly resolved them without ongoing issues.

Facebook Customer Reviews

There are no reviews or complaints of ZenBusiness on their Facebook page

Overall

ZenBusiness is the best LLC service in the LLC services industry. 

They offer everything a new business needs to get established with great customer support and a worry-free guarantee, and they do it up to 70% cheaper than the competition. 

Moreover, not only do they do everything you want and need, they also do it well. 

With over 4,500 online reviews and over 95% awarding them either a four- or five-star rating, it’s clear they care about their customers. 

If you’re looking to start your business formation journey, ZenBusiness will take the stress and hassle out of getting started.

Frequently Asked Questions

Which is the Best ZenBusiness LLC package?

The best ZenBusiness business package depends on your needs. 

If you want just basic business formation services and a reliable registered agent service, use their Starter Package. If you want your full business setup, use their Professional Plan. And if you want your full business setup as well as your digital presence (website, emails, etc.), then use the Premium Package.

Is ZenBusiness legit?

ZenBusiness has over 4,500 reviews online with 95% of them awarding either a four- or five-star rating. If that’s not legit, I don’t know what is 🙂

How does ZenBusiness compare to other LLC services?

ZenBusiness is between 30% and 70% cheaper than most other LLC services while still offering every important product and service at a consistently high standard (average 4.7 rating in over 4,500 reviews).

Does ZenBusiness Have Good Customer Support?

ZenBusiness’ customer support is one of the most commonly mentioned reasons why they are awarded a four- or five-star rating in their 4,500+ reviews and why I think they’re one of the best LLC formation services. 

They can be reached 8 a.m.–8 p.m. on business days and 10 a.m.– 7 p.m. on weekends and are always courteous, helpful, and thorough.

Can I form an LLC on my own?

You can form your own LLC. However, there are complex tasks with many elements that can go pear-shaped (which is why most people use an LLC service). But yes, you can form your own LLC.

Do they have a refund policy?

Yes, ZenBusiness has a 100% refund policy. If you change your mind, it will happily refund any payments minus any expenses it has incurred. However, please note that once your money has been forwarded to your respective state for the LLC certification process, there can be no recovery.

Should I reserve my LLC name before forming an LLC with ZenBusiness?

Reserving your LLC name before forming and LLC with ZenBusiness is not necessary because they can reserve it for you.

You can reserve your LLC name if you wish to, but it won’t make the process easier, simpler, or faster.