Rocket Lawyer Review

Rocket Lawyer Review Summary

Rocket Lawyer is an online platform that has a team of licensed attorneys who offer legal advice and aim to resolve all your legal needs. 

It has assisted over 20 million consumers on different legal matters with their legal help, and it is now a leading, online law firm.

Their aim is to make legal services more accessible and affordable to the general public.

Scorecard

Document Service: 8.00/10
Attorney Services: 8.63/10
Business Services: 5.75/10

OVERALL RATING: 7.46/10

Pros 

  • Rocket Lawyer has an impressive array of legal documents and legal services and they cover many aspects of daily life so they will more than likely have what you are looking for.
  • There is a 7-day free trial of their premium membership where you are able to get all its features before wholly committing to the service. 
  • Their team is made up of licensed attorneys who specialize in a multitude of different legal topics. 
  • The site is straightforward and very easy to use. 

Cons

  • Rocket Lawyer is quite expensive when compared with their competitors – as there are other services with cheaper subscription options.
  • Becoming a member means you have access to all of Rocket Lawyers’ legal services, but you may not need their services for months on end but rather as a once-off

Who Should Use Rocket Lawyer? 

Rocket Lawyer is a reliable and affordable option for anyone who requires consistent access to low-level legal advice and legal documents.

Their legal document catalog covers almost every foreseeable legal situation and at $39.99 per month, it’s far cheaper than paying a lawyer to draft these documents for you every time you need them.

Who Should NOT Use Rocket Lawyer? 

Rocket Lawyer is not a good fit for anyone who does not foresee requiring consistent access to legal documents and advice.

Their $39.99 fee is cheap for a consistent user, but if you’re only access their services a few times a year, you can find cheaper options.

Also, both their LLC formation service and registered agent services are priced significantly higher than the market leaders without offering any additional benefits to justify the price.

All Things Considered

Rocket Lawyer impresses with its vast range of legal services accessible online to many more people. Even though this one is more expensive than other options, their professional service is commendable and customers will not be disappointed when making use of any of Rocket Lawyer’s services.

Rocket Lawyer’s Services

Rocket Lawyer’s services can be broken down into three distinct categories:

  1. Online legal documents
  2. Attorney services
  3. Business services

Here is a breakdown of those three different services with our assessment of each.

Table of Contents

Service 1: Online Legal Documents Basics

Rocket Lawyer has a vast array of tailored legal documents. When you log in you are able to access a multitude of different documents, depending on what your exact requirements are. 

Rocket Lawyer gives you the ability to source, complete, edit, and sign various online legal documents with their online assistance.  They will help you source the most appropriate documents and then lead you through each step. 

You can find the relevant document on their website, select it, and follow the simple step-by-step guide of how to fill it out with all the relevant information and the added bonus of a licensed attorney on standby to assist and take care of your needs. 

What Legal Documents Do Rocket Lawyer Deal In?

Business-Related Documents and Contracts

Rocket Lawyer focuses on business-related documents and contracts and those that will ensure that you have the right paperwork for submission to the Secretary of State and other state entities. Rocket Lawyers has compiled a comprehensive list of all documents that may be required in your day-to-day business operations which can be selected at the click of a mouse button. 

Here are all the different legal documents that Rocket Lawyers offer as a large part of their service:

Real Estate

Rocket Lawyers also offer a variety of real-estate related contracts and legal documents.

Family and Personal

Rocket Lawyer‘s legal document services also cover a wide variety of family and personal situations.

How Much Are These Legal Documents?

For non-members, each legal document that you need to select and complete will cost you $39.99 per document. However, as a premium member, you would pay $39.99 each month which includes full access to all of Rocket Lawyers’ documents, with no added costs.

Our Assessment Of Rocket Lawyers’ Legal Documents

Value – 7/10

Both Rocket Lawyer’s one-off document access fee and their monthly subscription fee for access to all their legal documents are $39.99, meaning it’ll cost you the same to get one document or all of them.

The price of their one-off access is slightly higher than some providers but their monthly access fee for their full catalog is in line with all other providers, with only LegalNature offering a cheaper option.

Product/Service Offerings – 8.5/10

Rocket Lawyers offers a comprehensive list of legal documents that span a large range of categories as can be seen from the above list.

While that list is comprehensive, it’s not a massive outlier in the online legal services community with many other organisations offering a similar range of customisable documents.

Customer Support – 8.5/10

Rocket Lawyers’ legal document customer service is the standout feature of their document service. When you get on the phone, you don’t end up at a help desk with an untrained call center representative. You speak to an actual lawyer who can provide accurate legal advice.

While they’re not the most polite, courteous, or efficient customer service team we spoke to, they are certainly very well qualified and provide excellent (and legally accurate) advice.

Ease of Use – 8/10

Navigating the website’s Legal Documents section is quite easy. The categories are broad and then splay into very specific sections, which are easily identifiable once you know what you are looking for.

Once you are on the specific document’s page, there is an entire Frequently Asked Questions (FAQ) section dedicated to your particular legal query, which answers questions related to the topic and guides you on what kind of information you need to provide. 

This feature ensures that you are making use of the most appropriate documents to assist with your legal document needs; this definitely provides you with ease of use.

Furthermore, if you are searching for a specific document, it is possible to find it easily through the site’s search feature. 

Our Overall Rating – 8/10

Rocket Lawyer offers a wide range of legal documents that are easy to customise, sign, and store in your online portal. At $39.99 per month, they’re the same price as most other online legal document providers, with only one other provider offering a cheaper option.

When you add in the other benefits offered by Rocket Lawyer for their $39.99 per month subscription, it makes them an easy choice for online legal documents.

What Others Are Saying 

Trust Pilot 

People are most impressed with the number of different topics that the legal documents cover, and how professionally-compiled these documents are. 

Many reviewers are also pleased with the home state-specific, legal requirements that they offer. Many a reviewer are also impressed about how fast and efficiently it takes to go from nothing to a completed final document. 

Google Business

There is no Google info-box when searching for Rocket Lawyer and thus no reviews. 

Facebook 

Rocket Lawyers’ Facebook page doesn’t have a dedicated reviews section.

Better Business Bureau 

Rocket Lawyer is scored an A+ by the Better Business Bureau with customer reviews scoring the service a 4.18 out of 5. 

There are no complaints about the actual legal documents that are provided, which shows that there are no problems with the actual documents and services that are provided. 

Service 2: Attorney Services

On top of Rocket Lawyer‘s legal document services, they also provide attorney services.

Rocket Lawyer: Attorney Services Basics

Rocket Lawyer provides a service whereby you can seek legal advice within minutes by typing in your legal questions and sending it to Rocket Lawyer. Their team of specialized lawyers rapidly analyzes your questions and formulates a response. 

What Attorney Services Does Rocket Lawyer Provide?

Rocket Lawyer has specialized lawyers on-hand to assist and take care with legal help on a range of different topics. Topics they cover range from Family Law, to Starting a Business, to Personal Injuries and so many more. 

The selling point of their Attorneys Services is that the service is quick and on-demand as it is all done online, enabling you to get the guidance and answers you seek and then be on your way.

How Much Are Attorney Services?

If you are a one time client, their Attorney Services are broken down into different sections, each with its own price which is as follows: 

  • Document Defense® on Rocket Lawyer documents – $9.99
  • Ask a Lawyer your legal questions – $49.99
  • 30-minute consultation on every new legal matter – $59.99

However, if you are a premium user, you would just pay $39.99 each month which includes all of the above services at no additional cost. Moreover, the premium package also gives you a 40% discount when you hire a Rocket Lawyer On Call® attorney – which is not available for non-members.

Our Assessment Of Rocket Lawyers’ Attorney Services

Value – 10/10

Rocket Lawyer leads the industry in terms of value when it comes to attorney services. Being able to consult with an attorney whenever a new legal issue arrises while only paying $39.99 per month is as crazy as it sounds.

Most attorneys charge upwards of $300 per hour and even the other subscription attorney services are a minimum of $49.99 per month.

At $39.99 per month, these are the cheapest attorney consultations you’ll find anywhere.

Product/Service Offerings – 9/10

Rocket Lawyers boast about being able to answer any and all legal questions you might have and my review of the data and other online reviews suggests that they can live up to that claim.

Although I haven’t personally asked them about specific legal sitautions that cover every single possible area of law, I couldn’t find a single review from a customer who had a legal question with which they weren’t able to get sound legal advice.

Customer Support – 8/10

Their customer service is great because Rocket Lawyer has set up a ‘live chat’ facility in their legal queries section, the respective lawyer ensures that they respond to you in a fast and efficient manner, or you can send them an email which will be answered.

Apart from being quick, they do engage in a dialogue with you to ascertain all the relevant information from you and thus guiding you along the way.

Ease of Use – 7.5/10

Using the Attorney Services is very straightforward and easy to understand. There is an open chatbox for you to submit your legal query with the emphasis that you will get feedback as soon as possible.

There is even a simple diagram that shows you the process of how this all works, which really breaks it all down for you – ensuring that asking a legal query is as painless and simple as possible. 

Our Overall Rating – 8.63/10

Rocket Lawyer leads the online legal services industry with their online attorney services. They’re not only the cheapest on the market, but will answer any legal question you have related to every new legal issue you face, for just $39.99 per month.

What Others Are Saying 

TrustPilot 

On TrustPilot, there are many good reviews of the Rocket Lawyers Attorney Services with many expressing that it’s basically like having one’s own ‘on-call attorney’.

Not only do you get an attorney on demand, but the attorneys go the extra mile to help and explain all technical jargon to their customers – making their service accessible to more people.  

Google Business 

There is no Google info-box when searching for Rocket Lawyer, and thus no reviews. 

Facebook 

Rocket Lawyers’ Facebook page doesn’t have a dedicated reviews section.

Better Business Bureau 

Rocket Lawyer is scored an A+ by the Better Business Bureau with customer reviews scoring the service a 4.18 out of 5. 

Some of the negative comments have a lot to do with simple miscommunications which are promptly resolved by the team, which in turn leaves most of the customers satisfied. 

Overall 

Overall, the review of Attorney Services of Rocket Lawyer is a great service. Their representatives aim to take care of all your questions and queries when you hit a brick wall in your businesses and personal life and need to seek guidance and assistance on the legal matters pertaining to these. 

One reviewer notes just how commendable their service is, as it managed to aid in all their legal dilemmas. 

Service 3: Business Services

The final feather in Rocket Lawyer‘s cap is business services.

Rocket Lawyer: For Business Basics

Rocket Lawyer does also offer guidance and help with those who have their own established companies or who want to form an LLC and incorporate. These services take place in the form of the provision of the business-related legal documents as previously listed above, and they include incorporation filing as well as a registered agent service.

What For Business Services Does Rocket Lawyer Do?

Here are the two ‘For Business’ services that Rocket Lawyer provides:

Incorporation Filing

Rocket Lawyer offer an LLC formation service and able to incorporate your business when you’re ready to start your adventure.

All you have to do is tell Rocket Lawyer more about your business or businesses and they do all the paperwork. What’s more, the specialists go through the entire process with you, making it as easy and painless as possible. 

Registered Agent Service

Every business requires a registered agent as a point of contact in the state in which it is formed. Rocket lawyer can be that point of contact if you subscribe to their registered agent service as they offer this service in all 50 states.  

How Much Are For Business Services?

The ‘For Business’ services that Rocket Lawyer provides are broken down as follows:

  • Incorporation filing (also called LLC formation services) for $99.99
  • Registered Agent service for $149.99

However, if you are a premium member paying $39.99 a month, the incorporation filing is free for new members, and then 25% off after that for any new incorporation service you may need help with.  The Rocket Lawyer LLC pricing plan is a standard package and price.

Moreover, the registered agent service is also 25% off once you are a registered premium user.

Our Assessment for Rocket Lawyers’ For Business

Value – 4/10

The incorporation filing is more than double the cost of our best LLC formation service ZenBusiness. While they’re definitely not the most expensive LLC formation option, they’re far from being the best value.

Their registered agent service is not badly priced, with the cheapest option on the market being $99 per year, but when you consider that our top pick for the best registered agent service is $125 per year and they provide far more value than Rocket Lawyer, their services are definitely overpriced.  

Product/Service Offerings – 5/10

Their LLC formation service is not only double the price of ZenBusiness, Rocket Lawyer also provide less value at that price point.

They don’t provide assistance with your operating agreement, a free year of their registered agent service, or a consultation with an accountant to assist in establishing your accounting structure — all of which are provided in ZenBusiness’s basic package.

Their registered agent services also fall well short of the industry leaders Harbor Compliance.

While they do provide your physical address in your chosen state as well as a statutory agent capable of accepting important legal notifications, they will only upload your important legal documents, they don’t alert you to important upcoming compliance deadlines, and their customer support will only answer your registered agent questions.

When you compare that with Harbor Compliance, that will upload and forward ALL received mail, alert you to important upcoming compliance deadlines, and whose customer support team will not only answer your registered agent questions, but also answer any small business questions, the gap between the two companies is stark.

Customer Support – 7/10

Rocket Lawyer‘s customer support is… fine.

Their support team is knowledgeable, experienced, and legally qualified which means they can answer your legal questions. While they’re not the most patient and polite and they definitely won’t step out of their assigned responsibilities to provide additional support, they will guide you through any challenges you face.

Ease of Use – 8/10

Both the process of forming an LLC and making use of their registered agent service are relatively easy to use – as the site simply requires you to answer a few questions while the paperwork is handled. 

This simplicity of the site makes it very easy to use and navigate which allows you to focus on your important matters without getting lost on the way. 

Our Overall Rating – 5.75/10

The LLC formation package that is on offer by Rocket Lawyer is not bad as it clearly states what it sets out to do, however, their competitors do have more in-depth LLC formation packages that may be more suited to a person who wants to start and tailor their own LLC. 

Rocket Lawyer’s registered agent service is fully compliant with all state requirements and they have assisted thousands of customers, however, the price point may be a bit steep for many people who do not take the premium membership option so might not be best for you if you are looking for value for money which you may be able to get elsewhere.

What Others Are Saying 

Trust Pilot 

People are satisfied with the incorporations services that are provided by Rocket Lawyer. 

Google Business

There is no Google info-box when searching for Rocket Lawyer, and thus no reviews. 

Facebook 

There is not a dedicated reviews section on Rocket Lawyers’ Facebook page.

Better Business Bureau 

Rocket Lawyer scores an A+ by the Better Business Bureau with customer reviews scoring the service a 4.18 out of 5. 

There have been complaints that Rocket Lawyer has charged its consumers year-on-year for incorporation services without the proper authorization from their consumers. However, these few issues are resolved by the representatives from the company, and the reviewer is satisfied.

Overall 

Overall, Rocket Lawyer reviews are mostly in their favor. Their representatives are always available for any legal help as well as being there for any general queries or issues for its consumers and make sure that all work done is professional and correct. 

Frequently Asked Questions

Which Is The Best Rocket Lawyer Package?

Rocket Lawyer offers one subscription package at the price of $39 99 dollars a month. It is better to subscribe rather than use them once-off because, for example, all legal documents cost a minimum of $39 99 dollars, and asking their attorneys questions starts at $49.99 per question. 
The premium member subscription package encompasses all of this. Furthermore, there is the added free trial which you able to make use of.

Is There A Promo Code Or Discount For Rocket Lawyer?

Rocket Lawyer offers a 7-day free trial for their services which includes just about all their products, and you can cancel at any time. Once you are a paying premium member, there are discounts given on two of their services, namely: Up to 40% discount when you hire a Rocket Lawyer On Call® attorney, 25% off incorporation filing, and 25% off the Registered Agent service

Is Rocket Lawyer Legit?

Yes, Rocket Lawyer is a company that was founded in 2008. It is also GoDaddy accredited and has a BBB A+ Rating.

How Does Rocket Lawyer Compare With Other LLC Services?

If you are looking for the best LLC service, there are other competitors who cater solely for LLC services compared with Rocket Lawyer which just provides a basic, standard approach. 

Does Rocket Lawyer Handle New York Publication Requirements?

Yes, Rocket Lawyer does assist with the formation and establishment of newspaper notices. 

Does Rocket Lawyer Have Good Customer Support?

Rocket Lawyer has really good customer service, as they are always available and on-call to make sure that they provide a good customer experience. They have assisted over 20 million different customers and have many positive reviews regarding their experience.

Can I Form An LLC On My Own?

In order to create an LLC formation, you need to follow the templates provided by Rocket Lawyer’s incorporation service – they handle all the paperwork while you provide the information about your small business or businesses.

Do They Have a Refund Policy?

Rocket Lawyer allows you to revoke your membership at any time, and also gives the option of receiving a pro-rated refund on your credit card for the remaining time that you have not used. 
Non-members who need a refund on a single service will have to put in a request one time within 30 days of purchase. Moreover, refunds are not permitted for incorporation services. There is also the option of just testing out the free trial on offer and then canceling at the end of those seven days, if you do not wish to commit as a full buyer.

Should I Reserve My LLC Name Before Forming An LLC With Rocket Lawyer?

No, Rocket Lawyer will take care of the entire LLC formation process and it will all be in your own name – with all your rights reserved. They will also assist in creating your business name.

Can I Form An LLC Without Physically Being In The United States?

Yes. You do not have to physically be in the United States to create an LLC formation.

What Is The Rocket Lawyer Customer Support Phone Number And Email Address?

Rocket Lawyer is available on this number (877) 881-0947 from Monday-Friday 6 am-6 pm and are available via email at customeroutreach@rocketlawyer.com

Does Rocket Lawyer Sell Or Share My Information With Third Parties?

Rocket Lawyer does not sell your information to third parties, however as a buyer, your information is disclosed to third parties such as service providers. Moreover, Rocket Lawyer has implemented safeguards with third parties to ensure that your personal information is protected. Rocket Lawyer may send an email through their marketing efforts from their third party partners but only with your consent. 

I’ve Heard LegalZoom Has A Lot of Upsells. Does Rocket Lawyer?

Rocket Lawyer does not have upsells like that of LegalZoom. As a buyer, you will be given the opinion of just one premium subscription package that encompasses all services.

How Quickly Does Rocket Lawyer Process Legal Documents?

The legal documents are processed fairly quickly, depending on what kind of document is needed and how much information is required. However, most customers are generally satisfied with the turnaround times of needed legal documents.

How Quickly Does Rocket Lawyer Process Attorney Services?

The attorney services part of Rocket Lawyer boasts an almost ‘live chat’ feature where you can ask a lawyer who is currently online your legal questions, thus ensuring that your queries and questions are answered speedily.